Refund Policy
Return & Refund Policy – Canada & USA
Last updated: 08/30/2025
We want you to be completely satisfied with your purchase. If for any reason you are not, Toronty offers a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
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Your item must be in the same condition that you received it — unworn or unused, with original tags attached, and in its original packaging.
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You must provide a receipt or proof of purchase.
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For hygiene and health reasons, certain items such as clothing, footwear, or accessories that show signs of being worn or used may be refused for return.
How to Start a Return
To initiate a return, please contact us first at sales@toronty.com.
If your return request is approved, we will provide you with:
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The correct return address (this may be our Belgium office or one of our partner warehouses overseas, depending on your order)
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A return authorization number and detailed instructions on how and where to send your package
⚠️ Important: Items sent back to us without prior approval, a valid return authorization, or to the wrong address will not be accepted or refunded.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective or damaged
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You received the wrong item
This allows us to evaluate the issue quickly and make it right.
Non-Returnable Items
We do not accept returns on:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care goods (beauty products, cosmetics, fragrances)
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you are unsure whether your item is eligible, please contact us before purchasing.
Exchanges
The fastest way to receive the item you want is to:
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Return the item you have (after approval)
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Place a new order once your return is accepted
Refunds
Once your return is received and inspected, you will be notified by email of approval or rejection.
✅ Refunds are only processed after written approval.
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Approved refunds are issued to your original payment method within 10–15 business days after approval.
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Please note that your bank or card issuer may require additional processing time.
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In some cases, we may offer store credit or an exchange as an alternative.
❌ Items returned without prior approval, without authorization, or to the wrong warehouse will not be eligible for a refund.
Return Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective or the wrong item was received.
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Original shipping fees are non-refundable.
Contact Us
For all return or refund questions, please reach out to us at: